![]() ![]() Our QA is only for the 911 aspect of our calls though so if we are also the dispatch agency the ProQA part would not be QA'd. I do understand the need to be strict about it though as if not followed verbatim the agency is not covered legally if something was to happen thus there would be no real point of using it in the big picture side of things. We use ProQA fire but are not accredited and do not follow strict practice on it - can change up questions or freelance as needed. ![]() EMS is the only thing we use response codes for. ![]() We dispatch 110 fire departments, 30 EMS agencies and 50 police departments. I’ll gladly sound like an idiot for a paycheck. I’ve sounded like an idiot plenty of times in my life, and it was usually for free. No matter how dumb it sounds, just read it. My best advice for using the protocols and staying compliant is to just read the script. If you think medical is bad, hope and pray that you don’t ever switch to using police. One error in a call should result in a partial compliance. There should be full compliance, partial compliance, and non compliance. Also, you shouldn’t be getting a non-compliant score for adding or changing one word in a scripted question. Once we switched to having the academy do it the scores went up and we weren’t getting dinged so much on little things. Who is doing QA on your calls? Somebody at your center, or the academy? We used to have the same problem when we had somebody here doing our QA. If you have to start free lancing questions then you're probably on the wrong protocol to begin with. You can always suspend questioning for patient/officer safety information. You can always reconfigure if new information during questioning comes up. I'm curious, did you start out with EMD or have you been doing this awhile and have it brought into your agency? My center sounds like it's bigger than yours and ProQA/QA/QI works well for us. Or maybe don't speed around 5th and main? You know what you're going to be judged on, so do it right!Ĭall volume sucks for everybody, even large agencies. I see it like "I always get pulled over for speeding on 5th an main st, they should really stop having cops there". If you are consistently being marked down for changing one word, know what I would do? Stop changing any words. If you only use it as a guideline, then why even bother using it at all? Learn the protocol, love the protocol, embrace the protocol, stop trying to fight the protocol. I'm curious what everyone else's opinions are. Is it easier not to "freelance" if you are a smaller, not as busy agency?Īt the end of the day, I get the people the help they need and I make sure that all our responders are safe and I feel good about that. We dispatch police, fire, and ems for 11 police departments and 16 fire/ems departments. My agency is medium sized but we have a fairly heavy call load at times. Also, I don't feel that they take into account that sometimes you need to freelance some questions because the caller takes the call into a different direction. The fact that they consistently score you down for changing one word is bullshit to me. While I believe that ProQA is a good guideline to follow, and our medical calls should be reviewed for quality reasons, I really have a problem with the people that review our medical calls to determine if we are compliant. Do any of you guys out there use ProQA and do you have to undergo constant QA/QI? My agency only uses the medical version and we are under constant review.
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